Create a credit note

As soon as a customer makes a reclamation or requests a credit note, you immediately receive an email with the reasons for the dispute, including a photo and label if necessary.

Here are the steps to follow to generate a credit note:

Click on the Invoices tab

1. Click on Customer's Invoices

2. Find the invoice concerned by the dispute
   2.1 Use the search bar to find the invoice number or customer name more quickly.

3. Click on 📄 Create a credit note

4. Fill in the Reason for this credit. The comment and the decision are optional.

5. Find the product in dispute

6. Fill in the disputed weight and the action you wish to take.

   You can choose to make a credit note by percentage or by kilogram.

7. Click on Create credit note to finish